How We Conduct Business
Terms and Conditions & Complaints Handling Policy
The following information informs you of the the services provided by White Rose Finance Group Ltd, how we conduct business including how we charge for the services we provide. It also sets out policy over the general usage of this web site, our copyright protection and rights of redress should these general and specific rights be abused in any way. We reserve the right to use software that identifies usage, and abuses of intellectual property belonging to White Rose Finance Group Ltd. and its affiliates.
HOW WE CONDUCT BUSINESS
White Rose Finance Group Ltd. (referred to as ‘ the Company’ ) operates in the market as a Credit Broker , we are not a Lender and we do not lend our own money. As a Credit Broker we provide a range of financial brokerage services to business and personal clients (referred to as ‘the Client’ ). The Company is not tied to any lender or group of lenders and operates on a whole of market basis, we source appropriate financial services and products for our Clients from a broad range number of lending organisations with whom the company has a professional broker agreement.
The policy of the Company is to provide our Clients an unbiased and impartial service and to recommend the most appropriate and cost effective financial products matching their declared needs , borrowing requirements and personal / business financial means and circumstances.
OUR DUTY OF CARE AND POLICY ON TREATING CUSTOMERS FAIRLY ( TCF )
The Company works under the control of the Financial Conduct Authority ( FCA ) and is authorised to transact business covered under the Consumer Credit Act 2006. Our authorisation number is : 570063 and details can be found on the FCA register of firms : http://www.fca.org.uk/register/
In dealing with Clients our duty of care dictates that it all cases the recommendation we make will be based on the best and most appropriate solution for the client. In supporting the Client we will request fact finding information pertaining to the overall financial means of the Client , Asset and Liability position, credit status and general personal profile. All information provided by Clients is handled in accordance with the Data Protection Act as set out by the Information Commissioners Office under which the Company registration number is : Z93245
DEBT SERVICEABILITY / VULNERABLE CLIENTS POLICY / CLIENT RISKS
Our duty of care and regulatory obligations dictate that in all Client engagements we should take all possible steps to ensure that the following conditions are met:
- Any product or service we are recommending to a Client can be demonstrated to be adequately affordable to the client without the risk of financial hardship occuring either at the time of engagement or if circumstances change during the term of the loan, lease or mortgage. This is referred to as ‘ Debt Serviceability Criteria’ and if, in the view of the Company, the proposed borrowing requirement cannot be adequately afforded this advice will be provided to the Client.
- That we take all posisble steps to identify any ‘Vulnerable Clients’ who, and for whatever reason, may not be in a position to fully understand the terms and conditions of any financial service being requested. In such cases the Company will provide appropriate advice to the Client.
- That we advise all Clients of the associated risks and possible consequences should they not be able to make the regular scheduled payments during the agreed term for any loan , lease or mortgage taken out.
CREDIT PROFILE SEARCHES
In providing our services it may be necessary for a recommended Lender to complete a formal credit search on a Client and if this is required the Company will always seek the prior approval of the Client before sich a search is carried out.
FREE SERVICES PROVIDED TO THE CLIENT WITHOUT OBLIGATION
A minimum of one free consultation is provided to all Clients, by arrangement this may be conducted either via a telephone conference or a face to face meeting at our offices or the Clients premises.Following the initial consultations and fact finding process the company will advise the client on the most appropriate and cost effective actions to achieve the clients stated financial objectives and borrowing requirements.
The advice and recommendations will be delivered to the Client in the form of a summary report issued by the Company. Under normal circumstances the report will contain a recommended Lenders Agreement In Principle ( AIP) or a number of alternative options for consideration to support the borrowing requirement, and also a Funding Services Agreement (FSA). The AIP will contain details of the in principle offer(s) obtained for the client to consider along with lending rates, fees and other charges which may be payable .
The FSA will detail the schedule of services to be provided to the Client by the Company should they wish to proceed, the terms of engagement and any fees that the company will charge for providing its services and when these fees fall due. In addition it will point out the risks to the Client should they fail to keep up with the agree payment schedule on any Loan, Lease or Mortgage being arranged on their behalf. There is no obligation on the Client to accept any offer of funding recommended by the Company by way of the summary report and the Company will not apply any charges for the services provided to that point.
The client has the opportunity to review the summary report ( AIPand FSA ) as referred to above and to instruct the company to proceed or otherwise. Should the client wish to proceed he will be asked to sign and return the FSA document which is a formal and binding agreement under these terms of business. Upon receipt the company will initiate all necessary action to provision the financial service(s) as outlined in the summary report (AIP and FSA).
COMMISSIONS RECEIVED AND CHARGES FOR OUR SERVICES
The company derives revenues from commissions paid by the lending organisations and, if deemed appropriate, from fees charged to the client for arranging, packaging and managing finance applications through to successful completion.If a commission payment is to be received from Lenders this will be fully disclosed to the Client and will be stated on the summary report ( AIP and FSA) as referred to above.
Any fees charged by the company will only be applied on successful conclusion of the financial service transaction. The definition of ‘successful conclusion’ means the delivery to the Client of a formal offer of funding from a recommended lender pertaining to any loan, equipment lease, commercial mortgage, cashflow solution or any other financial service which has been requested by the Client and under which matter which the Company has received a formal instruction to proceed.
COMPLAINTS HANDLING POLICY
The Company works hard to provide a consistently high level of service to all Clients. Should any Client have a grievance or compalint to make to the Company this should be referred to the Comaony either by telephone : 0845 838 1954 , via e-mail to: firstname.lastname@example.org ( marking the subject title – Client Complaint) or by letter to : The Managing Director , White Rose Finance Group Ltd, 1 Abbey Court , Benedict Drive, Selby, North Yorkshire, YO8 8RY.
All complaints regsitered will be acknowledged within 2 business days and all matters relating will be handled either in person by the Managing Director of the Company or by a nominated senior member of staff. Every effort will made to resolve the complaint or grievance as quickly as possible and to the satisfcation of the Client.
WEB SITE LEGAL TERMS
Please review the following terms and conditions concerning your use of the Web Site. By accessing, using or downloading any materials from the Web Site, you agree to follow and be bound by these terms and conditions (the “Terms”). If you do not agree with these Terms, please do not use this Web Site.
General use provisions
All materials provided on this Web Site, including but not limited to information, documents, products, logos, graphics, sounds, images, software, and services (“Materials”), are provided either by White Rose Finance Group or by their respective third party manufacturers, authors, developers and vendors (“Third Party Providers”) and are the copyrighted work of White Rose Finance Group Ltd and/or its Third Party Providers. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of or White Rose Finance Group Ltd the Third Party Provider. Also, you may not “mirror” any Materials contained on this Web Site on any other server without prior express written permission. Except where expressly provided otherwise by White Rose Finance Group Ltd nothing on this Web Site shall be construed to confer any license under any of White Rose Finance Group Ltd or any Third Party Provider’s intellectual property rights, whether by implication, or otherwise.You acknowledge sole responsibility for obtaining any such licenses. See the “Legal Contact Information” below if you have any questions about obtaining such licenses.
Materials provided by Third Party Providers have not necessarily been independently reviewed, tested, certified, or authenticated in whole or in part. White Rose Finance Group Ltd does not promote, recommend, provide, sell, license, or lease any of the Materials other than those specifically identified as being provided by White Rose Finance Group . White Rose Finance Group hereby grants you permission to display, copy, distribute and download White Rose Finance Group materials on this Web Site provided that: (1) both the copyright notice identified below and this permission notice appear in the Materials; (2) the use of such Materials is solely for informational use and will not be copied or posted on any networked computer, broadcast in any media, or used for unofficial disemmination; and (3) the Materials are not modified in any way.
This permission terminates automatically without notice if you breach any of these terms or conditions. Upon termination, you will immediately destroy any downloaded or printed Materials. Any unauthorized use of any Materials contained on this Web Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Links to third party sites
This Web site contains links to web sites controlled by parties other than White Rose Finance Group Ltd who are not responsible for and do not endorse or accept any responsibility for the contents or use of these third party web sites. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of a destructive nature.
Software that may be made available to download from this Web Site (“Software”) is the copyrighted work of White Rose Finance Group and/or Third Party Providers. Use of the Software is governed by the terms of the end user license agreement that accompanies or is included with the Software (“License Agreement”). An end user agrees to the License Agreement terms by installing, copying, or using the Software. The Software is made available for downloading solely for use by end users according to the License Agreement. Without limiting the foregoing, the copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited. Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. EXCEPT AS MAY BE EXPRESSLY WARRANTED IN THE LICENSE AGREEMENT, White Rose Finance Group HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS WITH REGARD TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
Except where expressly provided otherwise by White Rose Finance Group Ltd , all comments, feedback, information or materials submitted to White Rose Finance Group Ltd through or in association with this Web Site (“Submissions”) shall be considered confidential.
You acknowledge that you are responsible for the Submissions that you provide, and that you and not White Rose Finance Group Ltd , have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright.
WHERE EXPRESSLY PROVIDED OTHERWISE BY White Rose Finance Group THE MATERIALS ON THE WEB SITE ARE PROVIDED “AS IS”, AND White Rose Finance Group HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. White Rose Finance Group MAKES NO REPRESENTATIONS, WARRANTIES, GUARANTIES, OR CONDITIONS AS TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY, OR COMPLETENESS OF ANY OF THE MATERIALS CONTAINED ON THE WEB SITE. LIMITATION OF LIABILITY SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED AS A RESULT OF USING, MODIFYING, CONTRIBUTING, COPYING, DISTRIBUTING, OR DOWNLOADING THE MATERIALS. IN NO EVENT SHALL White Rose Finance Group BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, INVESTMENT, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE FROM THIS WEB SITE, EVEN IF White Rose Finance Group HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
YOU HAVE SOLE RESPONSIBILITY FOR THE ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THE WEB SITE AND YOU WILL NOT MAKE A CLAIM AGAINST White Rose Finance Group FOR LOST DATA, RE-RUN TIME, INACCURATE OUTPUT, WORK DELAYS, OR LOST PROFITS RESULTING FROM THE USE OF THE MATERIALS. YOU AGREE TO HOLD White Rose Finance Group Ltd HARMLESS FROM, AND YOU COVENANT NOT TO SUE White Rose Finance Group FOR, ANY CLAIMS BASED ON OR RELATED TO THE USE OF THE WEB SITE.
White Rose Finance Group Ltd controls this Web Site from its headquarters in the United Kingdom and makes no representation that these Materials are appropriate or available for use in other locations. The service is hosted in the UK at a location other than the company headquarters and as such you should be aware that any data that you submit travels to a secure server in another location. If you use this Web Site from other locations, you are responsible for compliance with applicable local laws including but not limited to the export and import regulations of other countries.
This Web Site may include inaccuracies or typographical errors. White Rose Finance Group Ltd and the Third Party Providers may make improvements and/or changes in the products, services, programs, and prices described in this Web Site at any time without notice. White Rose Finance Group Ltd may periodically make changes to the Web Site. Any action related to these Terms will be governed by the law prevailing in England and Wales and any superior EU legislature.
These Terms represent the entire understanding relating to the use of the Web Site and prevail over any prior or contemporaneous, conflicting or additional, communications.
White Rose Finance Group Ltd has the right to revise these Terms at any time without notice by updating this posting. Any rights not expressly granted herein are reserved by White Rose Finance Group
INTELLECTUAL PROPERTY AND TRADEMARK NOTICES
Elements of the Web Site are protected by trade mark protection and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the Web Site may be copied or re-transmitted unless expressly permitted by White Rose Finance Group.
The White Rose Finance Group Ltd logo is a registered trademark and copyright protected. It must not be copied or reproduced in any way.
Information you have any questions about these Terms, or if you would like to request permission to use any Materials, please contact White Rose Finance Group Ltd either by e-mail to email@example.com or by mail to the company address, sending any communication by registered post.